Refund policy

Return and Refund Policy
We want you to be completely satisfied with your purchase from WarAnvil. Please review our policy below regarding returns, cancellations, and refunds.
1. Return Window & Eligibility
  • 14-Day Policy: You have 14 days after receiving your item to request a return.
  • Condition: To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You will also need the receipt or proof of purchase.
2. How to Start a Return
  • Contact Us: To start a return, please contact us first at info@waranvil.eu
  • Approval Required: Returns must be requested and approved before items are sent back. Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Costs
  • Customer Responsibility: Customers are responsible for covering the direct costs of return shipping unless the item arrived defective, damaged, or incorrect.
  • Recommendation: We highly recommend using a trackable shipping service, as we cannot issue a refund until the items have safely arrived back at our facility.
4. Custom-Made / Personalised Products
  • True Customization Exemption: In accordance with EU consumer protection law, the right of withdrawal/return does not apply to goods that are genuinely personalized or uniquely customized to your individual specifications (e.g., custom text, unique custom paint schemes requested outside our standard menu, or bespoke structural modifications).
  • Standard 3D Printed Options: Please note that choosing from our standard configuration menus—such as 3D print quality settings or standard "painted vs. unpainted" options—does not qualify as a custom-made exemption. These items remain eligible for returns within our 14-day window, provided they are unused and in original condition.
5. Damages and Issues
  • Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right in accordance with applicable EU legal guarantees (repair, replacement, or full refund).
6. Exchanges
  • The fastest way to ensure you get what you want is to return the item you have (once approved), and make a separate purchase for the new item.
7. Refunds
  • Inspection: Once we receive and inspect your return, we will notify you whether your refund has been approved.
  • Timeline: If approved, refunds will be automatically issued to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
  • Outbound Shipping: If you return an entire order, we will refund the original purchase price plus the cost of our standard standard outbound delivery. Premium or express shipping costs selected at checkout are non-refundable.
  • Delays: If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@waranvil.eu
Contact Us
If you have any questions regarding returns or refunds, you can always reach us at info@waranvil.eu.